EXAM OBJECTIVES
COMMUNICATION SKILLS FOR BUSINESS (CSB)
01.
Describe basic communication principles
- Identify professional communication skills
- Identify effective verbal, nonverbal, and listening skills
02.
Plan for effective communication
- Analyze the effect of the audience on a message
- Analyze the effect of the environment on a message
- Given a communication scenario, identify the specific purpose
- Given a communication scenario, address ethical and legal issues
- Given a business scenario, select the most appropriate communication medium
- Effectively outline and summarize your message
03.
Apply best practices for creating business deliverables
- Assemble accurate business communication deliverables
- Apply visual design standards to business communications
- Identify effective uses of data visualization to present complex information
04.
Deliver your message
- Describe the variables involved in delivering an effective message
- Identify methods of adapting a message based on audience feedback
05.
Receive communications
- Given a business communication, restate the key points of the message
- Given a message, identify appropriate responses or clarifying questions
May include responding to and clarifying messages
06.
Analyze communication scenarios
- Analyze important factors of obtaining employment
- Analyze expressions of and responses to feedback
- Analyze communication etiquette within a business hierarchy
- Given a customer service request, identify the problem, solution, and appropriate action
