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OVERVIEW OF CSB CERTIFICATION

The Communication Skills for Business (CSB) exam assesses workplace communication skills. The CSB exam validates that candidates understand key communication principles and skills that are necessary to be effective in a work environment.
CSB Certification: empowering effective communication for workplace success.

TEST TAKERS

Students

Candidates who are seeking jobs

Candidates who are interested in acquiring communication skills

EXAM STRUCTURE

Exam Time

50 minutes

Number of Questions

30-35

Pass Score

700/1000 điểm

EXAM OBJECTIVES

COMMUNICATION SKILLS FOR BUSINESS (CSB)

01.

Describe basic communication principles

- Identify professional communication skills - Identify effective verbal, nonverbal, and listening skills
02.

Plan for effective communication

- Analyze the effect of the audience on a message - Analyze the effect of the environment on a message - Given a communication scenario, identify the specific purpose - Given a communication scenario, address ethical and legal issues - Given a business scenario, select the most appropriate communication medium - Effectively outline and summarize your message
03.

Apply best practices for creating business deliverables

- Assemble accurate business communication deliverables - Apply visual design standards to business communications - Identify effective uses of data visualization to present complex information
04.

Deliver your message

- Describe the variables involved in delivering an effective message - Identify methods of adapting a message based on audience feedback
05.

Receive communications

- Given a business communication, restate the key points of the message - Given a message, identify appropriate responses or clarifying questions May include responding to and clarifying messages
06.

Analyze communication scenarios

- Analyze important factors of obtaining employment - Analyze expressions of and responses to feedback - Analyze communication etiquette within a business hierarchy - Given a customer service request, identify the problem, solution, and appropriate action

BENEFITS OF CSB CERTIFICATION

For students, job seekers

  • Understand the essential communication principles and skills for effective workplace collaboration
  • Prossess the “4C Skills” Combination: Communication, Critical Thinking, Collaboration, and Creativity

For educational administrators and experts

  • Ready-made, automatic-grading assessments help teachers save time by utilizing certification exams as in-class quizzes, midterms, or finals

For businesses

  • Enhance employee productivity, minimize losses in costs and time due to ineffective communication among employees, and improve overall business performance

Register now

To register for the exam, candidates please register online by visiting the Registration Portal at https://online.iigvietnam.com/ and follow the instructions.

COMMUNICATION SKILLS FOR BUSINESS (CSB) COMMUNICATION SKILLS FOR BUSINESS (CSB)
MICROSOFT CERTIFIED FUNDAMENTALS (MCF)
PMI PROJECT MANAGEMENT READY (PMI – PMR)
INFORMATION TECHNOLOGY SPECIALIST (ITS)
COMMUNICATION SKILLS FOR BUSINESS (CSB)
ENTREPRENEURSHIP AND SMALL BUSINESS (ESB)
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